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About SIMAC

SIMAC is a privately-owned Canadian company, established in 2001 to provide the insurance industry, employers and legal representatives with credible, unbiased and evidence-based independent medical assessments and reports. We have grown consistently over the past decade and have become known for delivering the highest standards of quality with the fastest turnaround times.

We offer access to a comprehensive network of certified, practicing physicians and appropriately licensed health care professionals representing all major medical specialties and sub-specialties.

Our mission is to provide the highest level of service to you, in every aspect of our business process.

 

Person-Centred Philosophy

Since inception, SIMAC has been dedicated to providing the highest quality independent medical assessment services with a strong focus on exceptional customer service and the and unique and individual needs of our customers and the persons served.

We recognize that excellence in service can only be achieved through strong leadership that supports and encourages a highly motivated and well-trained team. Our corporate culture, ethical and professional standards, and focus on quality are developed by our leadership and maintained through input and feedback from all stakeholders internal and external.

Transparency in our process and operations, along with open communication, is key to our success.

In every aspect of our process delivery, we pledge to act with integrity and professionalism, and with the understanding that the individual being assessed is deserving of our respect and understanding.

Our processes are designed and managed to ensure that the rights of the person served are protected. Our staff external resources are educated and encouraged to conduct themselves in a manner that supports these principles.

Any complaints or grievances from internal and external stakeholders, including the persons served, are dealt with in an open, respectful and transparent manner, as outlined in our Complaints Management Policy.

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About SIMAC

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Customer Service

Tel: 905-709-3999
Fax: 905-709-7002
Toll Free: 1-866-697-4622
simac@simac.ca
Complaints policy and procedures

SIMAC Head Office

212-9140 Leslie Street
Richmond Hill, ON
L4B 0A9
Canada

Copyright ©2010

All rights reserved.
SIMAC.ca
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