Privacy & policies

Your Health Information Is Handled with Care, by Law and by Habit.

SIMAC complies with PIPEDA and Ontario's PHIPA, and every employee is trained on both.

Privacy Policy

We collect personal health information only to complete the assessment or review we were asked to do, and we share it only with those entitled to receive it.

What we Collect

Referral details, medical records and assessment findings.

How we Protect It

Secure document transfer, access controls and staff training.

Your Rights

Ask what we hold about you, and request a correction.

[Full privacy policy text — to be supplied by SIMAC]

Privacy questions:referrals@simac.ca Download full policy (PDF)

Complaints Policy & Procedures

A complaint is any written or verbal expression of dissatisfaction. Every complaint is logged and managed under this policy.

  1. 1. Tell Us

    By phone, email, mail or the support page.

  2. 2. We Log It

    You receive an acknowledgement.

  3. 3. We Investigate

    Fairly, and in confidence.

  4. 4. We Respond

    With the outcome and any action taken.

Open the complaint form Read full procedure

Rights of the Person Served

Every person who attends a SIMAC assessment has the following rights.

  1. 1. Privacy & ConfidentialityYour personal information is handled appropriately under our privacy and confidentiality policies.
  2. 2. TransparencyYou can learn what personal information we keep, and how it is stored, shared and disposed of.
  3. 3. Access to InformationYou may request the personal information SIMAC holds about you.
  4. 4. Dignity and RespectYou are treated with dignity and respect throughout the assessment.
  5. 5. Freedom from DiscriminationYou are treated fairly, without discrimination based on race, religion, gender, age, ability or any other protected characteristic.
  6. 6. Freedom from AbuseYou are protected from abuse, neglect, exploitation, humiliation and retaliation.
  7. 7. Health and SafetyYour health and safety are protected by our policies, including evacuation procedures and access to first aid.
  8. 8. Freedom to ChooseYou may end an assessment at any time, without giving a reason and without retaliation.
  9. 9. Grievance or ComplaintsYou may file a complaint about SIMAC, its staff or external resources without fear of retaliation.
Questions about your rights: referrals@simac.ca Open the complaint form

Diversity, Equity & Inclusion

SIMAC recognizes and supports DEI efforts in how we hire, partner and serve.